Dynamics 365 for Customer Service
Built in intelligence delivers faster, more personalized service and adds value to every interaction.
Infopad can help you exceed your customers expectations by designing a bespoke system that gives your customers the information they need, when they need it – and on any platform.
Engage with customers on all channels
Enable agents to deliver a personalized service
Agents will be able to provide complete, consistent answers to customers across all channels. Dynamics 365 provides an adaptive interface that will guide the agent to the next best action dynamically and in context.
Learn from every interaction
Analyse your customer interactions & make continuous improvements while reducing costs. Improve service through targeted analysis of contact centre data, social listening & customer surveys. Allocate resources efficiently.
Innovate fast with an adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use. Adapt your workflows quickly with no-code visual editors and tools.